06:58

he doesn't do lie-ins

Hey George,
you're early.

He picks up the damp report before you're awake, finds the contractor and writes the message — then waits at your desk to ask if he's alright to send it.

Get early access See his day
Everyone says it

Tenants. Tradesmen. Landlords. You.

They all message the same bloke. He's the one who picks up.

S Sarah — tenant, number 14 Hey George, the back bedroom's got damp again. 07:12
K Kemp — damp specialist Hey George, I can do Thursday, 9 till 12. 07:31
A Ali — landlord Hey George, what was that £340 on number 6? 07:48
Y You — before your first coffee Hey George, who's still waiting on me? 08:02
07:41
before anyone's in
The early start

He's read everything that came in overnight.

Nobody reports a leak at half nine on a Tuesday. They report it at eleven at night, on WhatsApp, with three blurry photos and no address. George reads the lot, works out which property it is, works out what's actually broken, and opens the case with the photos on it.

By the time you're on your first coffee it's triaged, in order of who's genuinely in trouble.

08:16
the important bit
The asking

He knows what he can answer, and what he has to ask.

Same as any decent employee. If a tenant wants to know when the plumber's coming, he just tells them. But the moment a message commits the agency to something, blames someone, or touches the tenancy, he stops and comes and finds you.

He'll just answer

  • When's the plumber coming?
  • Has it been booked yet?
  • What's the job reference?
  • Who's attending, and when?

He'll come and ask

  • Anything that costs money
  • Anything that blames anyone
  • Anything about the tenancy
  • Anything they could screenshot
GGeorge08:16

Damp in the back bedroom at number 14. It's condensation, not penetrating — I've had a proper look at the photos. Kemp can go tomorrow, 9 till 12.

This one tells her it's condensation, so I'd rather you saw it first —

Morning Sarah — thanks for the photos. It's condensation damp, so nothing structural, but it does want sorting. I've got Kemp & Sons free tomorrow between 9 and 12, does that suit? Keep the trickle vents open in the meantime, and try not to dry washing on the radiator in there.

Alright to send?

✓Sent 08:19. Kemp booked, case open, tenant told.
SENT

go on — tell him yes

11:02
you're on a viewing

And the rest he just gets on with.

Your phone doesn't go. Kemp gets his answer, the case updates itself, and you hear about it later — because there was nothing in it that needed you.

KKemp— damp specialist11:02

Hey George — what's the postcode for tomorrow, and will anyone be in?

TN34 1PP, and yes — Sarah's in all morning. Her number's on the job sheet if you're running late. Anything between 9 and 12 is fine.
⚡Answered on his own. Nothing here needed you.
16:30
keep what you've got
No migration

He's not asking you to bin your software.

George isn't a new system to move onto. He doesn't do your rent, your accounts or your compliance calendar — you've already got something for that, and it probably works fine.

He does the talking. Every message, every call-out, every photo, written up against the property while it's happening, and pushed into whatever you already use.

21:48
still on
Long after you've gone

He works late. He never takes a holiday.

The boiler goes at ten to ten on a Sunday. George picks it up, works out it's an emergency, finds who's on call, and has the message written and waiting before you've even seen the notification.

He still won't send it without you. He'll just have done all of it by the time you look.

Automatic reply

From: George

Out of office

I am currently away from my desk.
I will respond on my return.
For anything urgent, please contact—

George is not out of office.
George has never been out of office.
George will never be out of office.
Hey George,you're hired.

He's early, and we're not pretending otherwise. You'd get him cheap, you'd get us on the phone, and you'd shape what he turns into.

Get early access